4 August, 2020

The power of a financial adviser
during uncertain times

First Financial Team

Some of the information in this article may be out of date. We are currently in the process of updating our content to reflect FY26 details.

There’s no denying it… 2020 has been a very difficult year. The impact of coronavirus has been felt in every country around the world, and as a result we’ve experienced significant instability within global markets.

During these challenging times, it can be extremely beneficial to have a trusted financial adviser. Someone who knows your personal situation and can help you navigate the uncertainty with sound advice and professional assurance.

Their knowledge and support can be a powerful tool in helping you maintain focus on your financial goals. With their help you can continue building your wealth even during the most unsettling times.

Results of recent research indicated that 68% of retirees who sought financial advice during the COVID-19 market downturn were sticking to their financial plan. The advice they received deterred them from making poor investment decisions based on fear or a lack of understanding.

Communication and understanding

First and foremost, a financial adviser can help you understand exactly what is happening within financial markets. They have the ability to decipher industry jargon and cut through all the news – and noise – you are exposed to from nightly television market updates.

No matter how complicated the current situation is, your adviser should be able to clearly explain what is going on and how it impacts you. It’s likely that you will find your concerns are alleviated once you have a thorough understanding of the circumstances and how you might be affected.

Much of the anxiety felt around market instability comes down to not fully comprehending the big picture and being influenced by dramatic headlines.

Keep focused on the future

When you are feeling uncertain, it’s easy to make knee jerk emotional decisions about your finances. This is where your financial adviser can really support you and help you stay focused on the future. They can remove the elevated emotion and concentrate on relevant facts. Ben Rossi, First Financial’s Managing Director says,

“Human beings are not designed to make good financial decisions. We are easily swayed and influenced by our emotions or by other people… and we end up doing illogical things.

An adviser is someone who will hold you to account, to keep you on track with the things you said you were going to do.”

Personalised service

Your financial adviser knows you very well. They know the goals you have for your financial future and they have the ability to give you truly personalised advice.

When you are worried about something, they are there to provide you with an ear to listen and also professional advice appropriate for your unique situation. They can act as a sounding board and respond in a way that resonates with you and is relevant to your financial situation. This is a very different experience when you call a large retail superannuation fund and speak to a different team member on every occasion, none of whom are able to provide you with personal advice.

Investment Philosophy

Your financial adviser should provide advice based on a sound set of principles. Here at First Financial our Investment Philosophy is uniquely designed to endure market downturns and is invaluable for clients when faced with market volatility.

Graeme Quinlan, Senior Adviser and head of the First Financial Investment Committee, explains:

“Our philosophy structure is built for uncertainty… in the long term when things recover, portfolios that are set up in alignment with our philosophy almost inevitably come through stronger.”

Strategic planning

The amount of instability we have experienced this year has certainly created challenges for people, but your adviser will have the tools to be able to implement a range of strategies to help you weather the storm.

It’s not just all about investments or interest rates… they should be able to help you with accessing Government support, assess your tax planning and ensure your overall strategy is right to make sure you have a balanced financial plan.

Mistakes to avoid

Finally, your adviser can help you avoid some common mistakes that people make when they are faced with financial uncertainty. While they may not be able to sit down and write your household budget for you… they can definitely provide you with information about savings and discuss ways you could curb your discretionary spending. By reducing your expenses, you can build up an emergency fund and create a stronger financial position.

They can also assist with your estate planning and make sure you have a valid will in place. With the stark reality of coronavirus, it’s more important than ever to have your wishes clearly laid out.

Our team of Financial Advisers can help support you now and well into the future. If you’d like to discuss your current financial situation with someone, please contact us today. Read more Financial Planning articles.

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CLIENT STORY

Larry and Virginia

Life Stage:

Newly retired

Background:

As retirement neared, Larry and Virginia were ready to enjoy travel, family, and freedom, without uncertainty. A friend recommended First Financial, and from the first meeting, they had a clear plan, a safety net, and people they trusted.

  • Wanted to travel and enjoy retirement without second-guessing finances
  • Needed a structured income plan with buffers for the unexpected
  • Valued guidance that felt honest and human, not overcomplicated
  • Needed people they could call and count on
  • Created a reliable income stream with a set-aside safety net for the unexpected
  • Gave them the freedom to travel and spend meaningfully with family
  • Kept advice simple, thoughtful, and tailored to what mattered to them
  • Built a lasting partnership based on trust

 

 

“We’ve travelled the world, Europe, Sri Lanka, Vietnam, without once stressing about the money. They made everything feel simple and gave us the confidence to live well. We feel secure because we know exactly where we stand, and that peace of mind means everything.”

CLIENT STORY

Tim and Adam

Life Stage:

Early retirement and working professional

Background:

When Tim received an overseas medical settlement, he and Adam had just 14 days left in a 90-day window. They needed clear guidance, fast. A referral led them to First Financial.

  • Only two weeks left to meet urgent legal and financial deadlines
  • Wanted to preserve capital while setting up income for the future
  • Needed a plan that supported both retirement and ongoing work
  • Hoped to find advice that felt personal, not transactional
  • Managed every moving piece, from legal documents to super rollovers
  • Designed a strategy that supported both Tim’s retirement and Adam’s career
  • Offered clear guidance with steady follow-through, with no stress or pressure
  • Built in ethical investing and flexibility, without sacrificing performance

“We’re in totally different life stages, but First Financial built a strategy that supports us both. From urgent legal steps to ethical investing, they handled every detail with calm, care, and real expertise. It’s financial freedom without compromise, and we couldn’t have done it without them.”

CLIENT STORY

John

Life Stage:

Retired business owner

Background:

After decades of running a successful pharmacy, John sought financial guidance to simplify decision-making and support long-term planning.

  • Navigated the sale of a long-held business
  • Wanted simple, honest advice after burnout
  • Needed a hands-on adviser he could talk to
  • Desired financial guidance aligned with lifestyle goals
  • Crafted a strategy that supports relaxed, post-work life
  • Offered approachable, plain-English advice
  • Maintained an ongoing, trustworthy relationship
  • Provided flexibility with investments and cash flow

“I feel genuinely supported by First Financial. I can ask anything, and there’s no pressure, just clear advice and real care. The money’s growing, I’m not stressed about it, and I feel completely at ease for the first time. I don’t miss work, but I’d miss the support I get from First Financial.”

CLIENT STORY

Jan

Life Stage:

Retired

Background:

Jan's husband managed the finances until entering aged care. Jan gradually stepped into the financial picture with First Financial’s support.

  • Needed financial guidance after business sale
  • Lacked experience managing complex finances
  • Sought consistent income and long-term structure
  • Wanted a familiar, reliable relationship
  • Provided long-term support through several transitions
  • Helped structure income reliably for retirement
  • Empowered Jan through education and reassurance
  • Delivered calm advice through both grief and growth

“The money just comes in. I don’t have to think about it. And I know they’re always there. They’ve always been there in the background, just quietly making things work.”

CLIENT STORY

Lyn

Life Stage:

Retired widow

Background:

Lyn stepped into financial management for the first time after her husband's passing. With patience and care, First Financial supported her through grief, learning, and empowerment.

  • Had never managed finances before
  • Was overwhelmed after her husband’s passing
  • Needed plain-English explanations and patience
  • Sought emotional support and practical clarity
  • Offered caring, respectful advice at her pace
  • Rebuilt confidence with diagrams, stories, and reassurance
  • Supported gradual decision-making around retirement
  • Remained a trusted constant through major transitions

“After my husband passed, I was completely unsure where to start. First Financial gave me the space to learn, to ask questions, to grow confident. They drew a diagram that I still have. And now, I sleep well at night knowing I’ve got someone in my corner.”

CLIENT STORY

Graeme and Craig

Life Stage:

Retired and semi-retired

Background:

Referred by friends helped through aged care, Craig sought secure financial guidance after inheriting funds.

  • Invest inheritance securely without high risk
  • Maintain a modest lifestyle with confidence
  • Building trust for someone new to advice
  • Accessible, personalised advice
  • Provided a low-risk strategy with regular income
  • Reassured with steady, market-aware updates
  • Established trust through responsiveness and warmth
  • Delivered calm, expert support through all transitions

“We feel very secure with First Financial, the income just comes in, and we know everything is being looked after. It’s not just safe, it’s smart. We’ve recommended them to others because we genuinely believe in the team.”

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