28 October, 2024

Keeping your wealth safe from scammers and hackers

First Financial Team

A sophisticated email that mimics your bank’s notifications can compromise your entire savings with a single click.

With financial scams and cybercrime on the rise, keeping your wealth safe is more important than ever.

Many people are increasingly concerned about scammers and hackers targeting their personal and financial information.

At First Financial, we take security seriously, with advanced safeguards in place to protect our clients’ data.

Here are key practices to secure your finances and how we can help you stay one step ahead of cybercriminals.

Safeguards we have in place

Protecting your wealth is essential. We prioritise the safety of your financial data at every level. Our use of two-factor authentication (2FA) across all major platforms, including client logins, provides an additional layer of security. This requires both a password and a second form of verification, reducing the risk of unauthorised access.

We store and protect passwords using secure management tools such as Nordpass. Our team regularly undergoes cybersecurity training to stay updated on the latest threats, ensuring we are equipped to prevent data breaches.

Additionally, Macquarie’s Authenticator app enhances account security, offering a trusted and seamless way to safeguard your financial transactions.

Our virus and malware protection software is highly effective, actively monitoring for suspicious activity to prevent attacks. These measures ensure we are prepared to detect and respond to potential risks.

Recognising scams and staying vigilant

Online scams are becoming more sophisticated. They target individuals through phishing emails, fake websites and social media messages.

A popular tactic involves tricking people into disclosing personal information under the guise of legitimate requests, like pretending to be from a bank or government agency.

The Australian Government’s Scamwatch site offers up-to-date information on common scams.

Staying informed about current tactics is key to avoiding them. If something seems too good to be true or pressures you into sharing personal information, it’s likely a scam.

At First Financial, we remind clients to always exercise caution when sharing sensitive details online and to report suspicious activity immediately. Proactive action and communication help prevent losses and keep financial assets safe.

What should you do if you encounter a potential security threat?

If you suspect your financial information has been compromised, take immediate action. Contact your financial institutions right away to prevent further damage, freeze your accounts and update your passwords to enhance security.

For any potential security threat, stay alert and review your recent transactions for any unauthorised transactions. Consider using fraud alerts or credit freezes with credit reporting agencies to protect your identity. Reporting the incident promptly to your financial institution and relevant authorities will help facilitate a quick resolution.

The team at First Financial is always here to assist you in the event of a security breach. If you need guidance on reporting scams and fraudulent activity, feel free to ask your financial adviser for the next steps.

Trusting our security measures

Partnering with a trusted financial adviser like First Financial offers reassurance that your wealth is in safe hands.

We understand the importance of transparent communication and provide regular updates on security practices to keep you informed and confident in your financial journey.

Our strict data privacy policies ensure your personal information is only collected and used in ways necessary to manage your finances.

With ongoing staff training and premier security protocols, we are committed to providing peace of mind to our clients.

Financial security is a shared responsibility between us and our clients. By staying vigilant and using the resources available, you can feel assured that your pathway to wealth is safeguarded.

Talk to the experts in wealth-building and protection

In today’s world, it’s disheartening to see so many scammers and hackers exploiting others, leading to financial losses for many. While these times can be unsettling, there are effective measures you can take to enhance your security, stay safe online and protect your wealth.

At First Financial, we aim to help you reach your financial goals and secure the retirement you envision.

This journey includes safeguarding your wealth and personal data. Our qualified and experienced advisers are ready to provide you with the knowledge and confidence needed to build the financial future you deserve.

Contact us today.

Read more articles about the financial industry, including our digital literacy and security guide for seniors.

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Graeme and Craig

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Retired and semi-retired

Background:

Referred by friends helped through aged care, Craig sought secure financial guidance after inheriting funds.

  • Invest inheritance securely without high risk
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  • Building trust for someone new to advice
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  • Provided a low-risk strategy with regular income
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“We feel very secure with First Financial, the income just comes in, and we know everything is being looked after. It’s not just safe, it’s smart. We’ve recommended them to others because we genuinely believe in the team.”

CLIENT STORY

Lyn

Life Stage:

Retired widow

Background:

Lyn stepped into financial management for the first time after her husband's passing. With patience and care, First Financial supported her through grief, learning, and empowerment.

  • Had never managed finances before
  • Was overwhelmed after her husband’s passing
  • Needed plain-English explanations and patience
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  • Rebuilt confidence with diagrams, stories, and reassurance
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“After my husband passed, I was completely unsure where to start. First Financial gave me the space to learn, to ask questions, to grow confident. They drew a diagram that I still have. And now, I sleep well at night knowing I’ve got someone in my corner.”

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Larry and Virginia

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Newly retired

Background:

As retirement neared, Larry and Virginia were ready to enjoy travel, family, and freedom, without uncertainty. A friend recommended First Financial, and from the first meeting, they had a clear plan, a safety net, and people they trusted.

  • Wanted to travel and enjoy retirement without second-guessing finances
  • Needed a structured income plan with buffers for the unexpected
  • Valued guidance that felt honest and human, not overcomplicated
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“We’ve travelled the world, Europe, Sri Lanka, Vietnam, without once stressing about the money. They made everything feel simple and gave us the confidence to live well. We feel secure because we know exactly where we stand, and that peace of mind means everything.”

CLIENT STORY

John

Life Stage:

Retired business owner

Background:

After decades of running a successful pharmacy, John sought financial guidance to simplify decision-making and support long-term planning.

  • Navigated the sale of a long-held business
  • Wanted simple, honest advice after burnout
  • Needed a hands-on adviser he could talk to
  • Desired financial guidance aligned with lifestyle goals
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  • Offered approachable, plain-English advice
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“I feel genuinely supported by First Financial. I can ask anything, and there’s no pressure, just clear advice and real care. The money’s growing, I’m not stressed about it, and I feel completely at ease for the first time. I don’t miss work, but I’d miss the support I get from First Financial.”

CLIENT STORY

Tim and Adam

Life Stage:

Early retirement and working professional

Background:

When Tim received an overseas medical settlement, he and Adam had just 14 days left in a 90-day window. They needed clear guidance, fast. A referral led them to First Financial.

  • Only two weeks left to meet urgent legal and financial deadlines
  • Wanted to preserve capital while setting up income for the future
  • Needed a plan that supported both retirement and ongoing work
  • Hoped to find advice that felt personal, not transactional
  • Managed every moving piece, from legal documents to super rollovers
  • Designed a strategy that supported both Tim’s retirement and Adam’s career
  • Offered clear guidance with steady follow-through, with no stress or pressure
  • Built in ethical investing and flexibility, without sacrificing performance

“We’re in totally different life stages, but First Financial built a strategy that supports us both. From urgent legal steps to ethical investing, they handled every detail with calm, care, and real expertise. It’s financial freedom without compromise, and we couldn’t have done it without them.”

CLIENT STORY

Jan

Life Stage:

Retired

Background:

Jan's husband managed the finances until entering aged care. Jan gradually stepped into the financial picture with First Financial’s support.

  • Needed financial guidance after business sale
  • Lacked experience managing complex finances
  • Sought consistent income and long-term structure
  • Wanted a familiar, reliable relationship
  • Provided long-term support through several transitions
  • Helped structure income reliably for retirement
  • Empowered Jan through education and reassurance
  • Delivered calm advice through both grief and growth

“The money just comes in. I don’t have to think about it. And I know they’re always there. They’ve always been there in the background, just quietly making things work.”

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